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Frequently Asked Questions

Below you will find our most frequently asked questions.

Quick links to FAQ's

Pickup time

What to bring

Snorkel activities


Due to the fast changing circumstances of the novel Coronavirus (COVID-19) situation our policies are updated frequently and are subject to change.

Rest assured, we have thoroughly worked on our COVID-19 Action Plan, so your mind is at peace when you are back.


Visit our site, dedicated to the latest COVID-19 Updates. 

COVID-19 Travel Updates
What to bring
  • Is Chichen Itza open despite COVID-19?
    Yes! From Monday to Sunday, from 8:00 AM to 04:00 PM. The last access to these sites will be allowed at 04:00 PM.
  • Can you climb Chichen Itza?
    It is not possible to climb any structures at Chichen Itza. In 2006 authorities closed its pyramid and it is prohibited to climb.
  • Do you need to book Chichen Itza tickets in advance?
    Chichen Itza is the second most visited archaeological site in Mexico and can be crowded. We recommend booking private tour for a worry-free experience, or make sure to arrive at the ticket counter before 08:00 AM in order to to avoid waiting in line. If you book with Kay Tours Mexico, you can cancel for free up to 24 hours before the start date of your tour and still receive a full refund. See all tour options to Chichen Itza.
  • What's the best way to see Chichen Itza?
    It is recommended to arrive early, when the archaeological site is about to open. The best and most comfortable way to do so is with a private tour.

Still have questions?

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